We would be taking an in depth look into issues, crisis, management of issues and crisis in an organisation. Wherever and whenever there is a group of people working together to achieve a set goal, issues and in worst case scenarios crisis are always bound to occur due to certain ideological differences and discrepancies. You cannot have a group of people from different backgrounds and having different orientation working together and not expect that issues will arise. You can say it is relatively normal. But as a manager, the ability to handle these rising issues should be in your repertoire. Now let us understand what is meant by an issue and a crisis.
An issue may be described as an important topic or problem that requires a debate, deliberation or discussion among involved or governing parties. An issue could either be a disagreement between certain individuals or it could be the lack of communication between them. An issue could come in various forms and it could occur at different levels in an organization.
Let us move on to understanding what a crisis is all about, and how it may translate into proceedings in an auto shop repair company, and possibly disrupt the flow. Also, the methods with which to tackle potential crises if they ever spring up are discussed in this article.
What is a crisis?
A crisis could be described as any occurrence or period that will or may lead to an unstable and dangerous condition affecting an individual, a group, an organization or the entire society at large.
Focusing on organizational crisis, it could occur at various sectors, some examples of organizational crisis include, financial crisis, technological crisis, personnel crisis, confrontational crisis and so on
Crisis management could be described as the crucial steps put in place for managers to execute in order to manage or eradicate the crisis. Crisis management often is the most important among all other management schemes because without proper handling of the issues, it could lead a total shutdown of the organisation.
How To Manage Issues And Crisis In An Auto shop
Anticipate the crisis
The first step to take in managing a crisis is to anticipate it. Even if a crisis has not happened yet, making plans for a possible occurrence is absolutely crucial in the shop management process overall. For example, as a manager in an auto shop, it is your duty to anticipate that without a scheduling system at the auto shop. There could be a sudden inflow of customers into the shop at the same time. This anticipated event would help you as the manager proffer solutions far ahead before it happens.
Create a plan and test it
After the anticipation stage, you already have a possible crisis scenario that could happen at any time, so the next step is to create a plan to counter the crisis and implement it.
Create a notification system
A notification system would help detect an incoming crisis situation. This would warn you as the manager in time for you and your team to lay out plans and strategy.
